GENERAL TERMS AND CONDITIONS
1.1. Welcome to HXC, a digital retail ecommerce application owned by HEXICONN Pte. Ltd. (UEN
201821402E), which matches customers to service providers (hereinafter referred to as the
1.2. These General Terms and Conditions (hereinafter referred to as the "General Conditions")
govern and apply to all users of the Application.
1.3. You must unconditionally agree to these General Conditions to use the Application and to
offer any services, request any services or purchase any services through it. IF YOU
DISAGREE WITH ANY PART OF THESE GENERAL CONDITIONS, YOU SHOULD NOT
PROCEED TO USE THE APPLICATION AND/OR ENTER INTO ANY TRANSACTION VIA
1.4. HXC reserves the right to amend, modify or update these terms from time to time.
Accordingly, you are encouraged to view these General Conditions prior to using the
2. NATURE OF SERVICE
2.1. HXC enables individuals or companies interested in fulfilling service requests ("Service
Providers") made by ordinary users of the Application ("Customers", together with Service
Providers, hereinafter each referred to as a "User" or "Users") to bid for service requests
made by the Customers. When a Customer selects a particular bid, a direct legal contract
is formed between the Service Provider and the Customer (a "Contract") at the bid price
offered by the service provider ("Negotiated Agreed Price"). These prices will be in Singapore Dollars (SGD).
2.2. HXC charges Service Providers a standard monthly subscription fee ("Subscription Fee").
2.3. While HXC charges a standard monthly Subscription Fee, it is not part of the legal relationship
established between the Service Provider and the Customer and is merely acting as a
broker to facilitate the transaction between the Service Provider and the Customer.
2.4. The relevant Service Provider is solely responsible for fulfilling the promises made in a
Contract between said Service Provider and a Customer.
3. PROHIBITED CONDUCT
3.1. All transactions on the Platform must be lawful and must also comply with these General
Conditions. The following activities are prohibited on the Platform and constitute express
violations of the General Conditions:
• Submitting any purposefully inaccurate information, committing fraud or falsifying
information in connection with the User's HXC account or in order to create multiple HXC
• Attempting to, or actually accessing data not intended for you, such as logging into a
server or account which you are not authorized to access to which is not meant for you to
• Attempting to scan, or test the security or configuration of the Application or to breach
security or authentication measures without proper authorization;
• Tampering or interfering with the proper functioning of any part, page or area of the
Application and any and all functions and services provided by HXC;
• Attempting to interfere with service to any User in any manner, including, without limitation,
by means of submitting a virus to the Application, or attempts at overloading, "flooding",
"spamming", "mail bombing" or "crashing" the Application;
• Disseminating or transmitting material which is unlawful, threatening, harmful, abusive,
obscene, harassing, defamatory, hateful, racially or ethnically discriminating or otherwise
objectionable nature including, but not limited to, any material which encourages conduct
that would constitute a criminal offence, violate the rights of others, or otherwise violate
any applicable local, state, national or international law or which impersonate any person
or entity or to misrepresent your affiliation or association with any person or entity;
• Disseminating, storing or transmitting files, graphics, software or other material that
actually or potentially infringes the copyright, trade mark or patent.
• Using the Application or any of its resources to solicit Customers, Service Providers or
other business partners of HXC to become users or partners of other online or offline
services directly or indirectly competitive or potentially competitive with HXC, including
without limitation, aggregating current or previously offered service offerings;
• Using any information attained from a Customer or a Service Provider from the Application
for any commercial purpose other than in relation to a Contract;
• Accessing, monitoring or copying any content or information from the Application using any
robot, spider, scraper or other automated means or any manual process for any purpose
without our express written permission;
• Violating the restrictions in any robot exclusion headers on the Application or bypassing or
circumventing other measures employed to prevent or limit access to the Application;
• Taking any action that places excessive demand on the Application, or imposes, or may
impose an unreasonable or disproportionately large load on our servers or other portion of
our infrastructure (as determined in our sole discretion);
• Aggregating any live or post-feature content or other information from the Application
(whether using links or other technical means or physical records associated with
purchases made through the Application) with material from other sites or on a secondary
site without any express written permission;
• Deep-linking to any portion of the Application without our express written permission;
• Acting illegally or maliciously against the business interests or reputation of HXC or any
• Hyperlinking to the Application from any other website without our initial and ongoing
• Engaging in any other activity deemed by HXC to be in conflict with the intent and spirit of
these General Conditions.
The indemnity contained in Paragraph 8 shall apply in the event any of the above prohibited conduct
is carried out.
4. CONDITIONS PRECEDENT TO USING THE APPLICATION
4.1. As a condition precedent to your use of HXC, you represent and warrant that:
• You are at least 18 years of age;
• You have the authority and legal capacity to enter into a binding contract;
• Should you wish to be a Service Provider, you have to be eligible to be employed in
• All information provided to HXC is true and accurate.
• By submitting or transmitting any material on the Application, you further represent and
warrant that you are the owner of the material, or have a right to reproduce, display or
transmit such material or are making your submission or transmission with the express
consent of the owner and that there is no infringement of any intellectual property rights of
In the event of your misrepresentation of any of the above matters, the indemnity contained in
Paragraph 8 shall apply.
4.2. Customers and Service Providers who wish to trade services on the Application will be first
required to register for an account. By creating an account, you agree to the following:
• You are only permitted to create and hold two (2) User accounts, (1) Customer and (1) Service Provider account;
• You will be solely responsible for the use of your own account as well as the use of your
account by anyone else who has access to it;
• Your account is non-transferrable and may not be sold, combined or otherwise shared
with any other person.
In the event of a violation of any of these terms, HXC reserves the sole and absolute
discretion to terminate your account and prevent you from creating a new account on the
5. PAYMENT PROCESS
5.1. Customers will only be able to pay for their purchased services through our available payment facilities.
5.2. HXC will only collect the monthly standard Subscription Fee, from Service Provider, all other payment will be settled between Customer and Service Provider upon completion of service and within reasonable satisfactorily of both parties.
6. LIMITATION OF LIABILITY
6.1. The Users agree and acknowledge that the Contract between the relevant Customer and
the relevant Service Provider only, and said Service Provider shall be solely responsible for
providing the service agreed upon in the Contract. The Users hereby irrevocably agree and
acknowledge that HXC shall not be liable for any direct, indirect or consequential loss; loss
of profits, revenue, or anticipated savings, even if in each case, the relevant Users have
been advised of the possibility of such loss or damage, that may arise in connection with a
Contract or the services contemplated in said Contract.
6.2. There is no relationship of trust, agency, partnership or employment created by these
General Conditions. Therefore, HXC is not responsible for any claims for injuries, illnesses,
damages, liabilities and costs that any Service Provider or Customer may suffer, directly or
indirectly, in full or in part, whether related to the performance of a Contracts.
6.3. In addition to Paragraph 6.1 above, all Users hereby irrevocably agree to waive and
release HXC from any liabilities that may arise from or are in connection to:
• Any act, inaction or omission by a Service Provider in the provision of any services,
including, but not limited to, a Service Provider's failure to comply with the applicable law
and/or failure to abide by the agreed terms of any Contract; and/or
• Any action, inaction or omission by a Customer.
6.4. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL HXC, ITS
DIRECTORS, EMPLOYEES, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS BE
LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL OR
EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES
(I) RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR
USE THE SERVICES; (II) FOR ANY LOST PROFITS, DATA LOSS, OR COST OF
PROCUREMENT OR SUBSTITUTE GOODS OR SERVICES; OR (III) FOR ANY
CONDUCT OF CONTENT OF ANY THIRD PARTY ON THE APPLICATION. IN NO EVENT
SHALL HXC'S LIABILITY FOR DIRECT DAMAGES BE IN EXCESS OF (IN THE
AGGREGATE) ONE HUNDRED SINGAPORE DOLLARS (SGD$100.00).
7. DISPUTE RESOLUTION
7.1. The Users agree and acknowledge that in the event of any dispute between a Service
Provider and Customer in relation to the provision of a service pursuant to a Contract,
whether or not also in relation to the Agreed Price, if such dispute is brought to the attention
of HXC, the relevant Users shall use best efforts to provide HXC with any information
requested, and shall accept any decision made by HXC to resolve such dispute.
7.2. For avoidance of doubt, the reference to any decision made by HXC in Paragraph 7.1
above shall include any decision made by HXC in relation to the release or return of part of
or all of the Agreed Price.
7.3. The Users hereby irrevocably agree and acknowledge that HXC shall be the final arbiter in
relation to any dispute between a Service Provider and Customer in relation to the
Contract. The Users shall unconditionally accept HXC's decision in such a dispute.
7.4. For avoidance of doubt, Paragraph 8 shall apply in the event of any breach of the terms
contained in this Paragraph 8.
8.1. Each User shall indemnify and hold harmless HXC, its affiliates, and HXC's and its
affiliates' owners, shareholders, officers, directors, associates, agents, successors, and
assigns (each a "Indemnified Party") from and against any and all claims, losses
(including without limitation, all damages, expenses, fees, fines, penalties, court costs, and
attorneys' fees), liabilities, demands, suits and causes of action of every kind and character
("Losses"), regardless of the form of action brought against any Indemnified Party, without
limit and without regard to the cause or causes thereof or the negligence of any party or
parties, arising from or through any act or omission of the User in connection to the use of
the Application and/or the User's breach of the General Conditions other than any Losses
due solely to the gross negligence or wilful misconduct of any Indemnified Party.
9. INTELLECTUAL PROPERTY
9.1. HXC is the sole owner of all right, title and interest in the Application and any associated
intellectual property in any form or embodiment thereof and also is the sole owner of the
goodwill attached to the Application. No right, title or interest in or to the Application is
granted to the Users.
9.2. Any copyright created in these General Conditions, the Applications and/or any related
website, shall be the sole property of HXC.
10.1. The Users acknowledge and accept that there may be interruptions in the availability and/or
functionality of the Application or events that are beyond our control. While we use
reasonable efforts to keep the Application assessable, the Application may be unavailable
from time to time for any reason including, without limitation, routine maintenance or
11. ENTIRE AGREEMENT CLAUSE
11.1 These General Conditions and other materials referenced in them are the entire agreement
between the Users and HXC in connection with its subject matter and supersedes all
previous agreements or understanding between the Users and HXC in connection with its
12. CHOICE OF LAW
12.1. Unless specified otherwise, these General Conditions are governed by, and shall be
construed in accordance with the laws of the Republic of Singapore.
into these General Conditions.
13.2. HXC values the information you have provided us or permitted us to collect. We strive to
protect your privacy while providing you with the best service and experience we can
provide. All such personal information in our possession is valued and is collected, used,
disclosed and protected in accordance with the Singapore Personal Data Protection Act
collect, how we use it, and what you can do with that information. It applies to the
Application or otherwise providing any personal data.
13.4. If you do not consent to the collection or use of your data (as prescribed under
the Application and/or enter into any transaction via the Application.
1. PERSONAL INFORMATION AND OTHER DATA WE COLLECT
Personal data as defined in the PDPA refers to data about an individual who can be identified
from either that particular data, or from that data and other information which we have or likely
have access to. Personal data is collected where reasonably necessary for our functions and
activities. Personal data that we may hold includes but is not limited to the following:
(A) name, username, profile image, address and contact details;
(B) date of birth;
(C) NRIC number, FIN number, driver's licence, passport number, or work permit number;
(D) employment and income details;
(E) bank account details, or payment/ billing information;
(F) details of services provided to an individual by us;
(G) details of an individual's dealings with us, including telephone records, email and
(H) credit-related personal information;
(I) messages sent using the chat inbuilt within the Application ("Chat Messages")
(J) should you log into the Application via Facebook, we may automatically record
information gleaned from your Facebook profile, including, but not limited to, data of
your Facebook friends;
(K) when you visit the Application, we may automatically record information that your
browser sends whenever you visit a website or use the applications ("Log Data").;
(L) other personal data as may be provided by an individual from time to time.
Collection of personal data
Wherever possible, we will collect personal data directly from you. We will only collect, use and
disclose personal data with your consent, your deemed consent or as may be otherwise
permitted under the PDPA or other applicable laws.
In addition to the personal data you provide to us, certain information related to you that is not
considered personal data under the PDPA may also be collected. We collect this information to
improve our website. Such non-personal data may include information such as your IP address,
the internet browser you use, details of your interaction with our website and other types of
You can choose not to provide us with any or all of the information we specify or request, but
then you may not be able to create an account or take advantage of some or all of the features
of the Platform.
Cookies are small files which require user permission in order to be installed on a computer's
hard drive. Cookies will only start to perform their functions after such permission is granted. By
collecting and analysing data on the user's browsing patterns, cookies allow web applications
to respond to the user as an individual by tailoring a web application's operations to the user's
specific needs and preferences.
Permission for cookies is granted by default in most web browsers. You can however choose to
disable this function in your browser's settings. This may prevent you from taking full advantage
of our website.
We may use traffic log cookies to identify which pages are being used. This use is designed to
assist us in gathering data on web page traffic. The gathered data is used only for statistical
purposes and is removed from our database shortly after.
Overall, the data collected by the cookies is used for the purpose of improving your browsing
experience on our website. Cookies do not grant us access to your computer or any information
about you outside of your browsing activity on our website.
2. USE OF YOUR PERSONAL DATA
We collect personal data from our existing and prospective Users, business associates and
employees for various reasons. Without limitation, these purposes include:
(A) providing customer support;
(B) supplying you with information that is relevant to your existing relationship with us;
(C) processing employment applications;
(D) for fraud prevention and detection; or
(E) in our sole discretion, in exceptional circumstances such as national emergency, security
concerns, or other situations in which we deem that such disclosure is prudent.
We may, for the above purposes, contact you via electronic mail or other forms of
communication through mobile applications. Should you wish to opt-out of our contact list for
any reason, please refer to the below section 6 for the relevant procedure.
3. SHARING YOUR PERSONAL DATA
In the course of providing our services and products to you, we may need to disclose your
personal data with external organisations. The reasons for which we may disclose your
personal data are set out under the section 2 above. The possible parties we may share your
personal data with include our group companies, our affiliates, partners, principals, third party
service providers (for the purpose of providing us administrative or marketing support), and
governmental or regulatory authorities. If any of our businesses are sold or transferred to
another entity, your personal data may be transferred along with the business.
In the event that any of the above parties receiving your personal data are located or are
operating outside of Singapore, we will take reasonable steps to ensure that the overseas
recipient provides a standard of protection to your personal data so transferred that is
comparable to the protection under the PDPA.
We will protect your personal data using industry standard precautions. While the transference
of electronic data over the internet has inherent risks, we use reasonable precautions to ensure
your personal data is not subject to unnecessary risks.
We will retain your Personal Data for as long as necessary in order to fulfil the purpose for
which it was collected, or as required by the relevant laws.
6. ACCESS, UPDATE, WITHDRAWAL OF CONSENT
You must obtain, fill out, and submit to us the prescribed form if you subsequently decide to
request access of, update or withdraw your consent for us to collect, use and/or disclose your
personal data. Please note that it may take up to [30 business days] after receipt of your form
for us to process your request. For details on how to obtain such a form, please contact us.
review this page periodically in order for you to stay notified of any changes.
Your continued use of this website and acceptance of our services after any changes to this
8. CONTACT US
mentioned in section 6, please contact our us at: firstname.lastname@example.org